1. Subscription refunds
Core is subscription software. We do not automatically refund unused time in a billing period after a subscription has started or renewed, unless required by law or unless this policy says otherwise.
Refund Policy
Refund Policy
Last updated: 30 June 2026
This policy explains when list2 may issue refunds for Core subscriptions paid through Stripe.
2. When refunds may be considered
We may issue a full or partial refund where there has been a duplicate charge, a clear billing error, or a confirmed service-access issue caused by list2 that prevented reasonable use of the paid workspace.
3. Refund request window
Refund requests should be sent to support@list2.co.uk within 14 days of the charge. Include the account email, workspace name, payment date and reason for the request.
4. Non-refundable situations
Refunds are not normally provided for lack of use, change of mind after a billing period has started, marketplace policy changes, marketplace account restrictions, user-entered data errors, third-party platform outages or business results such as sales volume or profit.
5. How refunds are processed
Approved refunds are processed back through Stripe to the original payment method where possible. Bank and card processing times are outside list2's control.
6. Cancellation is separate
To stop future renewal, cancel the subscription under the Cancellation Policy. A refund request alone does not automatically cancel future billing.
Need help with billing, cancellation, account access or data requests? Contact support@list2.co.uk.
Terms of ServiceAccount, acceptable use, ProductDB, MagicList and service rules.
Subscription TermsCore plan billing, renewal, failed payment and price-change terms.
Checkout InformationHow Stripe checkout, payment activation and receipts work.
Refund PolicyWhen refunds are available and how to request one.
Cancellation PolicyHow to cancel and what happens to workspace access.
Privacy PolicyHow account, billing, marketplace and ProductDB data is handled.