1. How to cancel
You can cancel through the Stripe billing portal where available inside list2 settings, or by contacting support@list2.co.uk from the account owner email. Include the workspace name and billing email.
Cancellation Policy
Cancellation Policy
Last updated: 30 June 2026
This policy explains how a Core subscription can be cancelled and what happens after cancellation.
2. Effect of cancellation
Cancellation stops the subscription from renewing at the next billing date. Unless otherwise stated during cancellation, paid access usually continues until the end of the current paid billing period.
3. No automatic refund
Cancellation does not automatically refund the current billing period. Refunds are handled separately under the Refund Policy.
4. Failed payment or unpaid workspace
If payment fails or a workspace remains unpaid, list2 may restrict paid features, keep the workspace in payment-required state or suspend access until billing is resolved.
5. Data after cancellation
After cancellation, you should export any business data you need while access remains available. We may retain workspace data for a reasonable period for security, legal, backup and account recovery purposes, then delete or anonymise it according to our Privacy Policy and operational retention processes.
6. Reactivation
A cancelled workspace may be reactivated by starting a new Core subscription, provided the workspace data is still available and the account is in good standing.
Need help with billing, cancellation, account access or data requests? Contact support@list2.co.uk.
Terms of ServiceAccount, acceptable use, ProductDB, MagicList and service rules.
Subscription TermsCore plan billing, renewal, failed payment and price-change terms.
Checkout InformationHow Stripe checkout, payment activation and receipts work.
Refund PolicyWhen refunds are available and how to request one.
Cancellation PolicyHow to cancel and what happens to workspace access.
Privacy PolicyHow account, billing, marketplace and ProductDB data is handled.